MOVING BOX RENTAL TERMS & CONDITIONS

Effective Date: September 12th, 2026

These Moving Box Rental Terms & Conditions (“Terms”) govern the rental and use of moving boxes, lids, dollies, and related equipment (“Equipment”) provided by Moo-Ving Local (“Moo-Ving Local,” “we,” “us,” or “our”).

By placing an order or booking a rental, you (“Customer,” “you,” or “your”) acknowledge that you have read, understood, and agree to these Terms.

1. Booking & Payment

All rentals must be booked through our website or another approved booking method.

100% payment is required at the time of booking to reserve Equipment and the requested delivery date.

Applicable sales tax will be added to all orders.

A reservation is not confirmed until payment has been successfully received.

Prices and fees are subject to change for future bookings. Price changes will not affect an already-confirmed reservation.

Moo-ving Local reserves the right to decline or cancel a booking if the requested delivery location is outside our service area. If we are unable to fulfill a confirmed booking because the address is outside our service area, the Customer will receive a full refund.

2. Rental Period & Extensions

Our standard rental period is 7 days.

The rental period begins on the scheduled delivery date and ends on the scheduled pickup date. For example, a Monday delivery will have a Monday pickup the following week.

Equipment remains the property of Moo-Ving Local at all times and is provided to the Customer for temporary rental use only.

Customers may request an extension at least 48 hours before their scheduled pickup date.

Approved extensions are subject to availability and are charged at 50% of the original order price per additional week.

Extensions are not guaranteed until confirmed by Moo-Ving Local.

3. Delivery

Customers select their preferred delivery date during booking.

We will provide an estimated delivery window and may provide a more specific delivery time window approximately one day before delivery.

Delivery and pickup windows are estimates and may be affected by traffic, weather, road conditions, delays at prior stops, access issues, or other circumstances outside our reasonable control.

Customers do not need to be home for delivery as long as the agreed delivery location is accessible.

Standard delivery locations include the front door, driveway, or garage, unless another location has been agreed upon in advance.

Customers are responsible for providing accurate delivery information and any necessary access instructions.

Once Equipment has been delivered, we will provide the Customer with a photo and timestamp confirming delivery and the location where the Equipment was left.

Once delivery has been confirmed, responsibility for the Equipment transfers to the Customer until the Equipment is successfully picked up and returned to Moo-Ving Local.

If the delivery location is inaccessible or we are unable to safely complete delivery, we may contact the Customer by phone or text. If we do not receive a response within 10 minutes, our team may need to leave the location and reschedule the delivery.

A fee of up to 50% of the original order price may apply if the delivery cannot be completed due to circumstances within the Customer's responsibility.

If a delivery cannot be completed due to circumstances caused by Moo-Ving Local, no failed delivery fee will be charged.

4. Apartment & Multi-Unit Property Deliveries

Customers residing in apartments, condominiums, townhomes, or other multi-unit properties are responsible for coordinating any access requirements necessary for delivery and pickup.

This may include:

• Gate access

• Building access

• Elevator reservations

• Loading zones

• Parking restrictions

• Concierge or front-desk requirements

• Property management requirements

• Any other access procedures required by the property

The Customer must ensure that our team can safely access the agreed delivery or pickup location.

If our team cannot complete a delivery or pickup because the Customer failed to arrange necessary access, the order may be treated as a failed delivery or pickup and a fee of up to 50% of the original order price may apply.

5. Customer Responsibility After Delivery

Once delivery has been confirmed by photo and timestamp, the Customer assumes responsibility for the Equipment until it is picked up and returned to Moo-Ving Local.

This includes Equipment that is:

• Inside a home

• In a garage

• On a driveway

• At a front door

• Outside

• At an apartment or other multi-unit property

• In a moving truck

• In another location designated by the Customer

Customers are responsible for protecting the Equipment from theft, loss, weather damage, misuse, or other damage while it is in their possession.

If Equipment is left outside, the Customer is responsible for protecting it from weather conditions that could cause damage.

6. Service Area & Equipment Location

Equipment must remain within Moo-Ving Local's service area during the rental period unless otherwise approved by Moo-Ving Local.

Customers who take Equipment outside our service area are responsible for returning the Equipment to Moo-Ving Local at their own expense and may be responsible for any additional rental, delivery, or pickup fees resulting from the Equipment being outside our service area.

Moo-ving Local may require the Customer to provide the location of Equipment if requested.

7. Proper Use of Moving Bins

Our moving bins are intended for normal residential or commercial moving and storage purposes.

Each moving bin has a maximum recommended weight of 75 pounds.

Customers agree to:

• Use the Equipment reasonably and safely.

• Stay within the 75-pound weight limit per bin.

• Avoid overloading or improperly stacking bins.

• Keep lids properly secured when appropriate.

• Not use the Equipment in a manner that could cause damage or create an unsafe condition.

Customers may place the bins in moving trucks, rental trucks, trailers, portable storage containers, or similar transportation vehicles.

The Customer is solely responsible for properly loading, stacking, securing, and transporting the Equipment and its contents.

Moo-Ving Local is not responsible for damage resulting from the Customer's improper loading, securing, stacking, transportation, or handling of the Equipment.

8. Prohibited Items

Customers may not place the following items inside our moving bins:

• Hazardous materials

• Chemicals

• Flammable materials

• Illegal items

• Explosives

• Liquids that could leak

• Any substance or material that could damage the Equipment or create a safety hazard

Customers are responsible for ensuring that all items placed inside the Equipment are appropriate for transportation and storage.

9. Pickup & Return Requirements

Customers are responsible for having all Equipment ready for pickup on the scheduled pickup date.

Before pickup, bins must be:

• Completely empty

• Free of trash and personal belongings

• Clean and free of food, liquids, sticky substances, and other residue

• Properly stacked together

• Accessible to our pickup team

Customers do not need to be home for pickup as long as the Equipment is accessible and the agreed pickup location is clear.

If Equipment is not ready or accessible when our team arrives, a fee of up to 50% of the original order price may apply.

Moo-ving Local may provide an updated pickup window when reasonably necessary due to traffic, weather, prior deliveries or pickups, access issues, or other circumstances outside our reasonable control.

10. Cleaning & Excessive Mess

Equipment is expected to be returned in reasonably clean condition.

Normal dirt, dust, minor scuffs, or marks associated with ordinary moving use are acceptable and will not result in a cleaning fee.

A $5 cleaning fee per affected bin or lid may apply when additional cleaning time or supplies are reasonably required to return the Equipment to a clean and rentable condition.

If Equipment cannot reasonably be restored through cleaning, the applicable repair or replacement fee may apply.

11. Lost, Damaged, or Unreturned Equipment

All Equipment remains the property of Moo-ving Local.

The Customer is responsible for Equipment from the time delivery is confirmed until the Equipment is successfully picked up and returned to Moo-Ving Local.

Moo-ving Local distinguishes between normal wear and tear, excessive cleaning, repairable damage, and Equipment that must be replaced.

Normal Wear & Tear

Normal wear and tear from ordinary moving use will not result in a fee. This may include ordinary dirt, minor scuffs, light scratches, or other cosmetic marks that do not affect the Equipment's function.

Repairable Bin or Lid Damage

If a bin or lid is damaged but can reasonably be repaired or restored, a repair fee of up to $15 per affected bin or lid may apply.

Lost, Stolen, Unreturned, or Beyond-Repair Bins or Lids

A $15 replacement fee per bin or lid may apply to Equipment that is:

• Lost

• Stolen

• Not returned

• Broken beyond reasonable repair

• Damaged beyond normal wear and tear

• Damaged by misuse

• Damaged by prohibited materials

• Damaged by excessive staining, odor, or residue that cannot reasonably be removed

Moo-Ving Local will not charge both a repair fee and a replacement fee for the same bin or lid.

Customers will not be charged for normal wear and tear.

12. Dolly Use

Dollies are optional Equipment and are available for an additional fee.

The maximum rated capacity of each dolly is 660 pounds.

Customers are responsible for:

• Staying within the rated weight limit

• Properly securing loads

• Using the dolly on appropriate surfaces

• Operating the dolly safely

• Preventing tipping or unstable loads

• Returning the dolly in the condition in which it was received

If a dolly is damaged but can reasonably be repaired or restored, a repair fee of up to $15 per dolly may apply.

A $30 replacement fee per dolly may apply to dollies that are lost, stolen, not returned, or damaged beyond reasonable repair.

Moo-Ving Local will not charge both a repair fee and a replacement fee for the same dolly.

13. Cancellation & Rescheduling

Cancellations

Customers may cancel their reservation for a full refund if the cancellation is made at least 48 hours before the scheduled delivery date.

Cancellations made less than 48 hours before the scheduled delivery are non-refundable.

Rescheduling

Customers may request to reschedule their delivery at least 48 hours before the scheduled delivery date.

Rescheduling is subject to availability.

Requests made less than 48 hours before delivery may be subject to additional fees and are not guaranteed.

14. Order Changes

Customers are responsible for the quantity of Equipment originally ordered.

Because Equipment is reserved specifically for each Customer's rental period, reducing the quantity of Equipment after booking may not result in a refund.

For example, if a Customer orders 20 bins and later determines that only 12 are needed, the Customer remains responsible for payment for the original 20-bin order unless Moo-Ving Local approves a change.

Customers may contact Moo-Ving Local before delivery to discuss changing an order. Any approved change is subject to availability and applicable pricing and cancellation policies.

15. Failed Delivery or Pickup

A delivery or pickup may be considered unsuccessful if:

• The Customer provided an incorrect or incomplete address.

• The Customer failed to provide necessary access information or instructions.

• Required apartment, condominium, or property access was not arranged.

• The agreed delivery or pickup location is inaccessible.

• Equipment cannot be safely delivered or retrieved.

• The Customer does not respond to reasonable attempts to contact them regarding an access or delivery/pickup issue.

• Equipment is not ready or accessible for pickup at the scheduled pickup location.

• The Customer or another person prevents or substantially delays our team from safely completing the delivery or pickup.

Moo-Ving Local will make reasonable efforts to contact the Customer and resolve access or readiness issues before treating a delivery or pickup as unsuccessful.

If a delivery or pickup attempt is unsuccessful due to circumstances within the Customer's responsibility, a fee of up to 50% of the original order price may apply for the additional delivery or pickup attempt.

If a delivery or pickup cannot be completed due to circumstances caused by Moo-Ving Local, no failed delivery or pickup fee will be charged.

If a delivery or pickup is delayed or cannot be completed due to weather, road conditions, traffic, or other circumstances outside the reasonable control of either party, Moo-ving Local will work with the Customer to arrange the next available delivery or pickup, and the failed delivery or pickup fee will not automatically apply.

16. Rush Orders

Our standard booking requirement is at least 48 hours' advance notice.

Customers may contact Moo-Ving Local regarding last-minute or rush orders.

Rush orders are subject to availability and may be subject to an additional rush fee.

A rush order is not confirmed until explicitly approved by Moo-Ving Local.

17. Weather & Unforeseen Circumstances

Moo-Ving Local may delay, reschedule, or modify a delivery or pickup when weather or other conditions create unsafe conditions for our customers, employees, contractors, vehicles, or Equipment.

Examples may include:

• Severe thunderstorms

• Flooding

• Ice

• Dangerous road conditions

• Tornado warnings

• Extreme weather

• Natural disasters

• Road closures

• Other unsafe conditions

If we need to reschedule due to weather or circumstances beyond our reasonable control, we will communicate with the Customer as soon as reasonably possible and work to arrange the next available delivery or pickup.

Moo-Ving Local is not responsible for delays caused by severe weather, natural disasters, road closures, government actions, traffic conditions, or other circumstances beyond our reasonable control.

Customers remain responsible for protecting Equipment from weather after delivery has been confirmed.

18. Customer Belongings & Use of Equipment

Moo-Ving Local provides moving Equipment and delivery/pickup services only. Unless separately agreed to in writing, Moo-Ving Local does not pack, load, transport, unload, or unpack the Customer's personal belongings.

Customers are solely responsible for the items they place inside the Equipment and for determining how those items should be packed, protected, loaded, stacked, and secured.

Moo-Ving Local is not responsible for loss of or damage to Customer belongings resulting from the Customer's packing, loading, stacking, securing, transportation, unloading, handling, misuse, overloading, or other use of the Equipment.

Customers understand that Equipment is intended to transport and store ordinary household and personal items, but the use of the Equipment does not guarantee that the Customer's belongings will be protected from damage.

Customers are responsible for using appropriate packing materials and methods, including additional protection for fragile, breakable, valuable, or otherwise sensitive items.

Moo-Ving Local is not responsible for damage to Customer belongings caused by the movement, shifting, impact, weight, or placement of items within the Equipment during transportation or handling by the Customer or a third party.

Moo-Ving Local is also not responsible for damage to Equipment caused by items placed inside the Equipment, including items that are excessively heavy, sharp, wet, leaking, improperly packed, or otherwise unsuitable for transportation or storage.

19. Personal Injury & Property Damage

Customers are responsible for using the Equipment safely and appropriately and for ensuring that the areas in which Equipment is placed are reasonably suitable for its use.

Customers are responsible for identifying and communicating any known hazards, access restrictions, fragile surfaces, weight restrictions, or other conditions that could affect the safe delivery, placement, or pickup of Equipment.

Moo-Ving Local is not responsible for injury or property damage resulting from:

• Customer misuse or improper use of Equipment

• Overloading

• Improper lifting or handling by the Customer or persons acting on the Customer's behalf

• Improper stacking

• Failure to properly secure Equipment

• Unsafe placement selected or directed by the Customer

• Customer negligence

• Customer's transportation or handling of Equipment

• Use of Equipment outside its intended purpose

• Conditions or hazards that were not disclosed to Moo-Ving Local and could not reasonably be identified during delivery or pickup

Nothing in these Terms excludes or limits liability to the extent such limitation is prohibited by applicable law.

20. Payment Authorization & Additional Charges

By placing an order, the Customer authorizes Moo-Ving Local to charge the payment method used at booking for the rental amount and any applicable sales tax.

The Customer also authorizes Moo-Ving Local to charge the same payment method for additional amounts expressly permitted under these Terms, including:

• Approved rental extensions

• Applicable cleaning fees

• Repair fees

• Replacement fees for lost, stolen, unreturned, or beyond-repair Equipment

• Failed delivery or pickup fees

• Other charges specifically agreed to by the Customer

Moo-Ving Local will provide reasonable notice of any additional charge when practicable.

21. Customer Billing Questions & Disputes

If a Customer believes a charge is incorrect, the Customer should contact Moo-Ving Local as soon as reasonably possible so the charge can be reviewed.

Customers are encouraged to contact Moo-Ving Local before initiating a payment dispute or chargeback so that any billing issue can be investigated and resolved directly.

This provision does not limit any rights the Customer may have under applicable law.

22. Limitation of Service & Liability

Moo-Ving Local is a moving Equipment rental and delivery/pickup business. Unless separately agreed to in writing, we are not a moving company and do not provide packing, loading, transporting, unloading, or unpacking services for Customer belongings.

Moo-Ving Local is not responsible for loss or damage to Customer belongings arising from the Customer's packing, loading, stacking, securing, transporting, unloading, handling, or use of the Equipment.

Moo-Ving Local is also not responsible for indirect, incidental, or consequential losses resulting from a Customer's use of the Equipment or from delays or interruptions to the Customer's moving plans, except to the extent such limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

23. Ownership

All moving bins, lids, dollies, and other rental Equipment remain the sole property of Moo-Ving Local.

Rental of Equipment does not transfer ownership to the Customer.

Customers may not sell, transfer, permanently alter, modify, or otherwise dispose of any Equipment.

24. Changes to These Terms

Moo-ving Local reserves the right to update these Terms from time to time.

The Terms applicable to a confirmed reservation will be the Terms accepted by the Customer at the time of booking, unless otherwise required by law.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

26. Governing Law & Disputes

These Terms will be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

Before filing a formal claim or proceeding relating to a rental, the Customer and Moo-Ving Local agree to make a good-faith effort to resolve the issue directly.

Nothing in these Terms limits any rights or remedies that cannot legally be waived under applicable law.

27. Acceptance of Terms

By completing a booking, submitting payment, or accepting delivery of the Equipment, the Customer acknowledges that they have reviewed and agree to these Terms & Conditions.

The Customer understands that:

• Equipment is rented, not purchased.

• Payment is required in full at booking.

• The standard rental period is 7 days.

• The Customer becomes responsible for Equipment once delivery is confirmed.

• Equipment must remain within Moo-Ving Local's service area unless otherwise approved.

• Lost, stolen, unreturned, or damaged Equipment may result in applicable fees.

• The Customer is responsible for the safe use, loading, transportation, and return of the Equipment.

• Moo-Ving Local provides rental Equipment and delivery/pickup services and is not responsible for packing, loading, transporting, unloading, or unpacking Customer belongings unless separately agreed in writing.

• Moo-Ving Local is not responsible for damage to personal belongings resulting from the Customer's use of the Equipment.

Thank you for choosing Moo-Ving Local! We appreciate your business and hope to make your move a little easier.